![]() ![]() In Virtual Machines, you can take a snapshot of the machine to revert to the existing version in case of migration failure.The backup is stored under Backup folder in directory. Taking a backup is essential to revert to the existing build without any loss of data if the upgrade fails due to unexpected reasons.Where, ServiceDesk Plus Home -> C:\ManageEngine\ServiceDesk Step 2: Take a backup of the existing build for security reasons.įrom command prompt, move to \bin directory and execute backUpData.bat. Step 1: Stop the ManageEngine ServiceDesk service. If you are using an earlier build, follow the migration sequence to upgrade to the latest versionĬheck out what is coming in future releases: Major Releases Instructions to apply the Service Pack in Windowsįollow the instructions given below to upgrade ServiceDesk Plus in Windows. Save and execute the file to skip the forced backup process.Open UpdMgr.bat Search for $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and addįor ex : $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE.Skip the forced backup Entry : -DSkipForcedBackUp_14620=true Skip the forced backup Entry : -DSkipForcedBackUp_14600=true Skip the forced backup Entry : -DSkipForcedBackUp_14500=true The correct patch name for the 14600 servicepack is ManageEngine_ServiceDesk_Plus_14_4_0_SP-1_0_0.ppm Service pack The correct patch name for the 14500 servicepack is ![]() ,14506 can install this Service pack for migrating to the latest build to address the listed issues.Ĭustomers using build can install this Service pack for migrating to the latest build to address the listed issues. ,14306 can install this Service pack for migrating to the latest build to address the listed issues.Ĭustomers using build 14500. We recommend users to move to the latest version, ServiceDesk Plus build released on Migrate from BuildĬustomers using build 14300. ![]()
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